Cancellation policy for the Conversation Club Subscriptions

You can cancel your 3 months subscription at any time before the last day of your subscription period. There is no minimum commitment, but the money paid will not be refunded.

For annual subscriptions, payments must be made within the established period. If payments are not completed within the specified time frame (the first 3 months), access to the platform and Conversation Club classes will be revoked. No refunds will be issued. 

To cancel your subscription, you can do it yourself in your account, under ‘Subscriptions’ by clicking on the ‘cancel subscription’ button. 

It is important to cancel your subscription before the next renewal period, as we do not offer refunds. You can check the date of the next renewal period in your purchase email.

Of course, if you have any questions, you can write to us at info@keepspanishalive.com or send us a private message on Instagram or WhatsApp.

Cancellation policy for “Sailing to Advanced Spanish Program”

The intensive program “Sailing to Advanced Spanish” has a duration of 12 weeks from the start of the first session with your tutor.

Classes not taken within the 12-week period cannot be made up.

Furthermore, the program comes with a 14-day guarantee. After the 14-day period, starting from the first day of access to the program, no refunds will be issued.

If you wish to request a full refund due to dissatisfaction with the program or other circumstances before the 14-day period, you just need to write to us at info@keepspanishalive.com.